Uniblue DriverScanner 2011 Review
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Manufacturer: Uniblue | License Type: Demo
Uniblue DriverScanner 2011 Review
At the time of writing, Uniblue DriverScanner 2011 is the best Driver Updater available. It found all 22 driver problems – and provided updates for each. It is also one of the safest to use as it automatically creates driver backups before making changes.
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Uniblue DriverScanner 2011 Editor Review
Uniblue DriverScanner 2011 is a driver management tool that scans your PC for outdated and missing device drivers; and then downloads & installs the latest driver updates.
Ease of Use
The first time DriverScanner is installed it starts automatically scanning for outdated drivers – this automation makes first time use of DriverScanner very simple.
The overall look of Uniblue DriverScanner is professional and likable; the layout and predominate blue and white colour scheme are the main contributors to its appearance being very user friendly. In addition, the tabbed-menu is well designed and easy to navigate.
The scan report is great, it provides plenty of detail. However, accessing help in DriverScanner requires squinting on the “Overview” tab for a link labelled “Help Manual” which is not very noticeable.
Overall, Uniblue DriverScanner 2011 is very easy to use.
Driver Backup & Restore: a restore point is created by DriverScanner every time a new driver is installed; if you experience any problems then navigate to the “Manage” section of Uniblue DriverScanner and select the appropriate restore point, and then push “Restore selected” to return your computer to its previous state.
The test laptop, a Toshiba Satellite M100, was intentionally made to have 22 outdated and missing driver problems. I was surprised to find that DriverScanner was able to identify, in 26 seconds, all 22 device driver problems, and provide updates for all.
I’m impressed by the results: Uniblue DriverScanner 2011 has performed better than 99% of all Driver Updaters I’ve tested to date.
In brief, DriverScanner 2011 is brilliant as it located all Drivers that required updating.
Help & Support
Quick Start Guide
The product manual for DriverScanner does not waste your time, it’s a short 4 page document that gives you the information you require to “get started”. Find the DriverScanner User Guide at http://www.uniblue.com/support/manuals/driverscanner/.
The FAQ section at http://www.uniblue.com/support/ is better designed then most as it includes a search box to make finding answers easier. Also, the most popular questions are conveniently listed below the search box. I reviewed half a dozen of the FAQs and they are well-written.
I contacted email support by filling out the form at http://www.uniblue.com/support/ticket/, and shortly afterwards I received an automated response.
The automated response provided a bunch of links to helpful articles related to my inquiry, and if the articles don’t solve your problem then you’re required to click a link in the email to: “escalate the ticket and another support representative will send you an email to assist you further”. I clicked the link, and later that day I received a reply from a Uniblue support representative.
The inquiry I submitted was a fake, I pretended to have an installation problem to measure the quality of Uniblue email support. I was asked to follow some complicated steps to provide a list of start-up processes and services. I am unimpressed by the technical aptitude shown as there are a dozen more troubleshooting tasks that are more likely to fix an installation problem.
In summary, being sent possible solutions to your problem straight after submitting your email inquiry by an automated system is impressive; and the quick reply from a support representative is to be applauded; however I’d like to see the replies from troubleshooting representatives ask more questions to discern the cause of the problem, and then attack their troubleshooting with a hierarchy approach of providing the most likely fixes first.
At the time of writing, I consider Uniblue DriverScanner 2011 to be the best Driver Updater I’ve reviewed. The interface is very likeable and easy to use. It is safer than most with its automatic driver backups. Lastly and most notable of all, is that it fixed every outdated and missing driver problem.
Uniblue DriverScanner 2011 User reviews
- Driver Backup and Restore
- Driver Updater
- User Guide
Minimum System RequirementsCompatible Operating Systems:
- Windows 7 (64 bit)
- Windows 7 (32 bit)
- Windows Vista (64 bit)
- Windows Vista (32 bit)
- Windows XP (64 bit)
- Windows XP (32 bit)
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